5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing quality control processes.
Security guard companies are unlike any seller that a home manager usually hires. If you employ a painter, you are able to see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a method of verification and quality control to make sure that problems connected with the deficiency of performing these tasks don’t start to occur.
In this guide we’ll talk five (5) simple steps to improving your safety guard service and achieving everything you picture as your ideal keyholding hertfordshire.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and ask yourself does it seem decent.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb way to display whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a lot about what to expect from this guard and it provides you an opportunity to request a different guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security company double bank? (Double banking is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
Determine the answer to each of these questions and be certain that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they start to feel that their work isn’t important and they start to find themselves as not as a region of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These monitoring systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the safety guard company provides a way of earning certain that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser isn’t actually a security guard company. If so, your audit is sure to develop problems with your existing security guard company.